Operations are pivotal in managing and delivering essential services to satisfy an organization’s technology needs. The diverse activities include system administration, service management, security, software, hardware, devices, and tools deployment. At its core, Operations is about applying management principles to technology while integrating all processes and services performed by staff. However, technology’s influence extends well beyond the hardware, software, people, and processes. Over time, the role of operations has significantly evolved. Today, its focus includes evaluating, designing, managing, and improving processes across the entire organization. This evolution aims to reduce costs and streamline delivery, enhancing overall efficiency as a service is indispensable for contemporary businesses. It ensures the efficient management and deployment of IT resources. Being a dynamic field, it continuously embraces new technologies and methodologies, which helps to enhance business operations and aligns technology practices with evolving business objectives.

Continuity focuses on the consistency of business activities in the face of any failure. From as small as a network card failure to as large as a regional natural disaster, continuity is all about making your environment resilient. Learn about the key concepts and approaches to building resilient environments in this article series.